Q1.HOW DO WE SHIP YOUR ORDERS?
A:Fedex or DHL or UPS, Normally, it will take around 5 days from our factory to your address directly.
Q2.WHAT IS THE DELIVERY TIME OF YOUR ORDER ?
A:2-3 working days
Q3.HOW DO MATCH THE COLORS?
A:Purchase our Color Ring or check products photos on the page , Normally, the photos of the products are the most possible to close to the real color of the product.
Q4. CAN YOU RECOLOR THE HAIR EXTENSIONS , TOPPER AND WIG ?
A: Yes, you can recolor the hair extensions, topper and wig. But please do good care to the hair and handle it professionally in salon by skilled hairdresser. Human natural hair has its natural characteristics on colors change.
Q5. CAN YOU CURL /RESTYLE THE HAIR EXTENSIONS , TOPPER AND WIG ?
A:Yes, you can restyle the hair extensions, topper and wig. But please do good care to the hair and handle it in correct way in salon by skilled and professional hairdresser. Control the correct temperature and time.
Q6. HOW TO CARE THE GENIUS WEFT HAIR EXTENSIONS.
A: 1, Daily brushing is important to avoid tanlge or other problems. Brush the hair by Starting from the ends to make sure the hair in smooth first , and then from middle part to ends to ensure the hair is smooth . then gently work your way up to the roots. Please a soft bristle brush or a specialized extension brush.
2,Suggest to wash your extensions to 2-3 times a week, using a shampoo and conditioner that are free of sulfates . While washing, focus the shampoo on your scalp and let the suds rinse through the length of the extensions. The conditioner should primarily be applied to the mid-lengths and ends.
3, Suggest you to dry the hair extensions by air-dry if possible in order to avoid heat damage. Of course, you can use blow dryer , please set it on a cool or low heat setting to protect the hair.
4, you can recolor or restyle the hair extensions , please handle it in salon by professional hair dresser.
5,Depending on how quickly your hair grows, Suggest you redo / adjust your GENIUS WEFT hair extension every 6~8 weeks. Or as your needs.
6, Attention please: please do special care or protection when you swimming in pool or sea water. The salinity in sea water might lead to the hair tangle or mess.
Q7. HOW TO CARE THE WIG & TOPPER.
A:1, firstly, use Wide-teeth brush to brush the hair to smooth
2, put the wig / topper in warm water with shampoo for a while, please do not crash the hair rudely by hands , or maybe tangle. Handle it very gently
3, flushing the wig/ topper and make the shampoo clean
4, put the wig / topper into warm water again with hair conditioner for a while
5, flush the wig/ topper again and remove the conditioner
6, brush the hair smooth with special big teeth- brush
7,dry it by air naturally
8, apply hair care products to perfect the curl texture
Q8. CAN DOREMYHAIRSHOP DO CUSTOMIZED ORDER ?
A: YES , we do customized orders. Please contact us with shop@doremyhair.com and CC to info@doremyhair.com with your detailed request.
Q9. CAN DOREMYHAIRSHOP DO WHOLESALES ORDER?
A: YES , we do customized orders. Please contact us with shop@doremyhair.com and CC to info@doremyhair.com with your detailed request.